Last updated: 1st July, 2026
This document is a computer-generated electronic record published in terms of Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 read with the Information Technology Act, 2000, each as amended from time to time. It does not require any physical or digital signature.
These Terms & Conditions (the "Terms") are a binding contract between you ("You", "Your", "Merchant" or "User") and FlexyPe Technologies Private Limited ("FlexyPe", "We", "Us", "Our"), CIN U63112KA2023PTC175945, having its registered office at No. 07/3, 2nd Floor, R5/1, 185/2, 185/A, 9th Block, 18th Main Road, Jayanagar, Bangalore South, Bengaluru, Karnataka 560041, India.
These Terms govern Your access to and use of our website at https://flexype.io (the "Website"), our dashboard, applications, APIs, and all products and services made available by us (collectively, the "Services").
By accessing the Website or using the Services in any manner, You agree to be bound by these Terms and by our Privacy Policy. If You do not agree, You must immediately discontinue use of the Website and the Services. We reserve the right to amend these Terms at any time by posting an updated version, and to verify and re-verify any information submitted in connection with the Services.
"Applicable Law" means the laws of India applicable to us, including the Information Technology Act 2000, the Digital Personal Data Protection Act 2023 and the DPDP Rules 2025, the Consumer Protection Act 2019 and the e-commerce rules made thereunder, and applicable tax legislation.
1.1 FlexyPe is a software company. We build checkout and conversion software that e-commerce brands embed into their own online storefronts, principally on the Shopify platform.
1.2 Our offerings.
1.3 Nature of our role. We provide software. We do not participate in the commercial transaction between a merchant and its customer. Specifically:
(a) FlexyPe is not a payment system operator, payment aggregator or payment gateway, and is not authorised by the Reserve Bank of India in any such capacity. We do not handle, hold, route, collect or settle funds. All payment processing and settlement is performed by the merchant's own payment gateway under the merchant's own arrangements, and settled directly to the merchant's own bank account.
(b) FlexyPe is not a logistics, courier or delivery provider. We do not generate airway bills, ship goods, effect deliveries, collect Cash on Delivery amounts, or remit Cash on Delivery proceeds.
(c)FlexyPe is not a seller, reseller, marketplace or merchant of record. We do not own, stock, list, price, describe, sell or fulfil any product. Every sale on a merchant's storefront is a contract between that merchant and its customer, to which we are not a party.
(d) FlexyPe does not perform financial know-your-customer verification and does not collect PAN, Aadhaar, bank account details, cancelled cheques or beneficial ownership documentation.
2.1 Eligibility. You must be at least 18 years of age and legally capable of entering into a binding contract. Where You use the Services on behalf of an entity, You represent that You are duly authorised to bind that entity.
2.2 Account creation. You may create a FlexyPe account to access the Services. Your account holds your business and contact details, your account identifier, your configuration, and access to your dashboard and transaction records.
2.3 Account security. You are responsible for maintaining the confidentiality of your credentials and for all activity conducted under your account, whether authorised or not. You will notify us promptly at hello@flexype.io of any suspected unauthorised access.
2.4 Accuracy of information. You will provide and maintain true, accurate, current and complete information, and will update it within 7 days of any change. We may verify or re-verify any information submitted, and may require reasonable supporting documentation at onboarding or at any time thereafter. We may suspend or terminate your account where information is found to be false, incomplete or outdated, or where verification is not completed within the time we specify.
2.5 Service communications. You consent to receive communications from us by email, SMS, WhatsApp, telephone, automated voice call and in-app notification, relating to your account, transactions, wallet balance, service status, security and support. Service communications are necessary for the provision of the Services and cannot be opted out of while your account remains active.
2.6 Marketing communications. By providing your contact details, You consent to receive marketing and promotional communications from us and our affiliates regarding our products and services, through electronic and physical channels including telephone, SMS, email and messaging platforms. You expressly waive any registration under the Do Not Disturb (DND) or National Customer Preference Register (NCPR) facility under applicable TRAI regulations to the extent necessary to receive such communications. You may opt out of marketing communications at any time by writing to hello@flexype.io or using the unsubscribe mechanism provided; opt-out requests apply prospectively.
3.1 Ownership. We, together with our licensors where applicable, retain all right, title and interest in the Services, the Website, our software, documentation, our shopper identity network, and all intellectual property contained therein, whether registered or unregistered. All rights not expressly granted in these Terms are reserved.
3.2 Licence. We grant You a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable right to access the Website and use the Services in accordance with these Terms.
3.3 Restrictions. You will not, and will not permit any third party to: copy, modify, reproduce, republish, distribute, sell, rent, sub-licence, transfer or create derivative works from any part of the Website or the Services; reverse-engineer, decompile or attempt to derive the source code; remove, obscure or alter any proprietary, trademark or copyright notice; circumvent usage limits or billing mechanisms; or use the Services to build a competing product.
3.4 Our marks. Our trademarks, service marks, logos, trade names, domain names and other branding elements may not be used without our prior written consent, including for the purpose of linking to or framing the Website.
3.5 Your materials. By providing data, content, trademarks, logos or other materials to us ("Your Materials"), You grant us and our service providers a royalty-free, non-exclusive, transferable and sublicensable licence to use Your Materials to operate, provide, support, improve and market the Services, and to fulfil our obligations to You. We may analyse Your Materials and retain ownership of aggregated, de-identified insights derived from them, provided such insights cannot reasonably be used to identify You, any shopper, or your commercial performance. You will indemnify us against any claim arising from our use of Your Materials in accordance with this Clause.
4.1 Lawful use. Your use of the Website and the Services will comply with all Applicable Law, these Terms and our published documentation.
4.2 Representations and warranties. You represent, warrant and covenant that:
(a) You are duly incorporated or constituted, organised and authorised to conduct business in India or in the jurisdictions in which You operate.
(b) You have full power, authority and capacity to enter into these Terms, and their acceptance has been duly authorised.
(c) these Terms constitute a valid and binding obligation on You.
(d) all information You provide is true, complete and current.
(e) You are not acting as a front, shell or undisclosed intermediary for any other party.
(f) You will not use the Services for fraud, money laundering, deceptive trade practices or any unlawful activity.
4.3 Your business is your responsibility. You are solely responsible for all aspects of your business, including your products and their safety, quality, legality and description; your listings, pricing, promotions and advertising claims; the acceptance, processing and fulfilment of orders; invoicing; shipping, delivery and returns; after-sales service; the collection and settlement of payments, refunds and chargebacks; your tax position and filings; and all dealings with your customers. We have no involvement in, control over, or responsibility for any of the foregoing, and You will indemnify us against any claim arising from them.
4.4 Information sharing. You authorise us to share your information with our vendors, service providers, affiliates and other third parties to the extent necessary to provide, support and improve the Services, or to offer value-added products and services to You. Opt-out requests apply prospectively only.
4.5 Partner offers. We and our affiliates may display tailored offers, promotions and content from partners based on your activity or that of shoppers on your storefront. You consent to the use of data for such personalised experiences, in accordance with our Privacy Policy.
4.6 Customer consent. You warrant that You have provided all notices and obtained all consents required under Applicable Law for shopper information to be shared with us, and, where lawfully required, with competent authorities for regulatory, fraud-prevention or transactional purposes.
4.7 Cooperation. You will cooperate promptly and fully with any lawful enquiry, investigation or requisition by us or by any competent authority relating to your use of the Services or your business, including by furnishing records and information within your possession.
This Clause forms an integral part of these Terms. Breach entitles us to suspend or terminate the Services immediately.
You will use the Services lawfully and honestly, and in a manner that does not harm shoppers, other merchants, or the integrity of our platform.
The Services may not be used in connection with any of the following:
Illegal and regulated goods
Regulated and restricted services
Content
Other restricted categories
This list is not exhaustive and may be updated at any time.
You will not, and will not permit any person to:
(a) use the Services for fraud, money laundering, terrorist financing or any unlawful purpose.
(b) misrepresent the nature of your business, your products or your identity.
(c) operate as a front, shell or undisclosed intermediary for another party or business.
(d) process transactions that are not genuine sales of your own goods or services.
(e) post, upload or transmit content that is objectionable, infringing or unlawful.
(f) transmit malware, viruses or other harmful code.
(g) attempt to gain unauthorised access to the Services, our systems, or any other merchant's data.
(h) probe, scan or test the vulnerability of our systems without our prior written consent.
(i) interfere with, disrupt or place undue load on the Services or supporting infrastructure.
(j) use automated means to access the Services other than through our published APIs.
(k) scrape, harvest or extract data from the Services other than data belonging to You.
(l) use the Services to send unsolicited commercial communications in breach of Applicable Law.
(m) resell, sublicense or provide the Services to any third party without our prior written consent.
Where You use the Services on your storefront, You will:
(a) accurately and completely describe the goods or services You sell, including price, taxes and any additional charges.
(b) publish accurate business contact details, including a working email address or telephone number.
(c) publish a clear returns, refund and cancellation policy, and honour it.
(d) fulfil orders within the timelines You represent to shoppers.
(e) hold all licences, registrations and approvals required to sell your products.
(f) comply with the Consumer Protection Act 2019 and the e-commerce rules made thereunder, and with applicable tax, labelling and product-safety requirements.
(g) publish a privacy policy that accurately reflects the processing described in Clause 7.
(a) We do not routinely monitor merchant storefronts or transactions. We may review activity where we have reason to believe these Terms have been breached, where we receive a complaint, or where required by Applicable Law or a competent authority.
(b) Where we identify or reasonably suspect a breach, we may — at our discretion and without liability — issue a warning, require corrective action, restrict specific features, suspend the Services, or terminate your account.
(c) Where we reasonably suspect fraud, money laundering or unlawful use, or where directed by a competent authority, we may suspend or terminate immediately and without prior notice, and may report the matter to the appropriate authorities. We will notify You where lawfully permitted. Where we are directed not to notify You, or where we reasonably believe notification would prejudice an investigation, we will not notify You, and such non-notification will not constitute a breach of these Terms.
(d) You will be solely responsible and liable for any losses, damages or consequences arising from a breach of this Clause 5.
Suspected misuse of the Services may be reported to hello@flexype.io.
6.1 Fees. The fees applicable to the Services are determined by us and agreed with You in writing, and are reflected in your dashboard. We reserve the right to revise fees, on notice to You.
6.2 Prepaid model. The Services operate on a prepaid wallet basis. You maintain a positive wallet balance and fees are deducted as they accrue. There is no invoicing in arrears, no credit period, and no late-payment interest or penalty.
6.3 Taxes. All fees are exclusive of GST and other applicable taxes, which we will levy and collect at the prevailing rate. You will provide accurate GSTIN and billing details and are responsible for any input-credit consequences of inaccurate details.
6.4 Withholding tax. Where tax is required to be withheld on any payment to us under the Income Tax Act, 1961, You will withhold and deposit such tax with the appropriate authority and furnish the corresponding withholding tax certificate (Form 16A) to us within 90 days of the end of the relevant quarter.
6.5 Disputes. Any dispute in relation to a deduction or charge must be raised through the dashboard or at hello@flexype.io within 30 days. We will investigate and respond within 10 business days, and credit your wallet where an error is established.
7.1 Our collection, use, storage and disclosure of personal data is described in our Privacy Policy. Use of the Website and the Services constitutes consent to such processing.
7.2 Our roles. We operate as a Data Processor in respect of shopper personal data processed on a merchant's behalf to deliver the Services, and as a Data Fiduciary in our own right in respect of our shopper identity network, in each case as described in the Privacy Policy.
7.3 What we do not do. We do not sell, rent, licence or trade personal data. We do not acquire personal data from data brokers, vendors or list providers. We do not disclose a merchant's customer list, order data or commercial metrics to another merchant or to a competitor.
7.4 Service providers. We share personal data, only as necessary, with providers engaged by us, including cloud hosting and infrastructure, communication providers, analytics tools, and CRM and support tools, each bound by contractual confidentiality and data-protection obligations.
7.5 Legal and regulatory disclosure. We may disclose data, including personal data, to law enforcement agencies, courts, regulators or other competent authorities where required by Applicable Law, by a valid summons, notice or requisition, or where we reasonably believe disclosure is necessary to investigate or prevent fraud or unlawful activity. We will notify You where lawfully permitted. Where we are directed not to notify You, or where we reasonably believe notification would prejudice an investigation, we will not notify You, and such non-notification will not constitute a breach of these Terms.
7.6 Cookies. The Website uses cookies to enable functionality, remember preferences and analyse usage. By using the Website You consent to our use of cookies as described in the Privacy Policy.
8.1 The Services integrate with third-party platforms, payment gateways, logistics providers, advertising platforms and applications selected by You. These are governed by your own agreements with those providers.
8.2 We are not liable for any third-party integration, or for the availability, performance, security, pricing, defects, errors, outages, changes, discontinuation, or acts and omissions of any third-party provider, including where a provider changes its interface, deprecates a feature or alters its terms.
8.3 The Website may contain links to third-party websites, provided for convenience only. We do not endorse, control or accept responsibility for their content, accuracy or practices.
8.4 You may not frame the Website, or create links that misrepresent your relationship with us or imply endorsement, sponsorship or approval that does not exist.
9.1 We may suspend or terminate your access to the Services where required by Applicable Law or a competent authority; where necessary to address a security threat or material harm to our systems or other merchants; where You breach these Terms; where You engage in unlawful transactions or suspicious activity; or in the circumstances set out in Clause 5.5.
9.2 These Terms remain in effect for so long as You use the Website or the Services. Either party may discontinue the relationship in accordance with any separate written agreement between us.
9.3 Termination does not relieve You of obligations accrued prior to termination. Continued use of the Website or the Services following termination constitutes renewed acceptance of these Terms.
9.4 Clauses which by their nature should survive termination will do so, including Clauses 3, 4, 5, 7, 10, 11, 12 and 15.
10.1 The Website and the Services are provided on an "as is" and "as available" basis.
10.2 To the extent permitted by Applicable Law, all warranties, conditions and terms, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement, are excluded.
10.3 We do not warrant that the Website or the Services will be uninterrupted, error-free, secure or free of viruses or other harmful components, and we disclaim liability for damage resulting from any such occurrence.
10.4 Performance outcomes. Results from the Services depend on factors specific to each store, including traffic, product category, pricing and customer base. Any figures shared in marketing materials, case studies or pre-sales discussions reflect outcomes observed for other merchants and are provided for illustration only. They are not performance guarantees or contractual commitments.
10.5 We do not warrant that information on the Website is complete, accurate or current, and are not obliged to keep it updated.
11.1 Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, goodwill or anticipated savings, however arising.
11.2 Our aggregate liability arising out of or in connection with these Terms, the Website or the Services will not exceed the amounts paid by You to us in the one (1) month immediately preceding the event giving rise to the claim. Where a separate written agreement between us specifies a different limit, that limit applies.
11.3 Your business. We have no liability, whether to You, to your customers or to any third party, arising from or in connection with your products or services; your listings, pricing, promotions or advertising claims; the acceptance, fulfilment, shipping, delivery or return of any order; invoicing or after-sales service; the collection, settlement, refund or chargeback of any payment; your tax position or filings; any dispute between You and a customer, payment gateway, logistics provider or other third party; or any act, omission or unlawful conduct by You or any person acting on your behalf.
11.4 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited or excluded under Applicable Law.
You will indemnify, defend and hold harmless FlexyPe, its affiliates, directors, officers and employees against all claims, losses, damages, liabilities, fines, penalties and reasonable costs, including legal and internal costs, arising from or in connection with:
(a) your products, services, pricing, listings, promotions, advertising claims, invoicing or fulfilment.
(b) any dispute, claim or complaint by any of your customers.
(c) your breach of these Terms, including Clause 5, or of Applicable Law, including consumer protection, tax, product-safety, foreign exchange and anti-money-laundering law.
(d) any inaccuracy in information provided by You.
(e) your failure to obtain the notices and consents warranted under Clause 4.6.
(f) our use of Your Materials in accordance with Clause 3.5.
(g) your misuse of the Website or the Services.
(h) disputes between You and your shoppers, payment gateways, logistics providers or other third parties.
(i) any investigation, requisition, notice, summons, proceeding or enquiry by any law enforcement agency, regulator, court or authority arising from or in connection with your use of the Services or your business activities, including our reasonable internal and external costs of responding.
13.1 We and our affiliates may from time to time invite You to participate in promotional offers, campaigns, credits or incentive programmes. Participation is subject to the specific terms notified for that offer.
13.2 Promotional credits, where granted, are applied only after paid credits are exhausted, expire as notified at the time of grant, and are non-refundable, non-transferable and non-encashable.
13.3 We reserve the right to withdraw any offer, or to disqualify any participant for misuse, abuse or breach of the applicable terms, without prior notice.
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including act of God, natural disaster, war, terrorism, civil unrest, epidemic or pandemic, government or regulatory action, cyber attack, hacking, failure of public telecommunications or internet infrastructure, or failure of a cloud or hosting provider.
15.1 These Terms are governed by and construed in accordance with the laws of India.
15.2 The parties will first attempt to resolve any dispute amicably over a period of 30 days from written notice of the dispute.
15.3 Failing amicable resolution, the dispute will be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by mutual agreement, failing which the arbitrator will be appointed in accordance with the Act. The seat and venue of arbitration is Bengaluru, Karnataka, the language is English, and the award is final and binding.
15.4 Subject to Clause 15.3, the courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising from or relating to the Website or the Services. Either party may seek urgent interim relief from a court of competent jurisdiction.
16.1 We may modify, amend or update these Terms at any time at our discretion by posting the updated version on this page. Changes take effect on posting unless a later date is stated.
16.2 Where a change is material, we will endeavour to notify You by email or through the Services. It is your responsibility to review these Terms periodically.
16.3 Continued access to or use of the Website or the Services after a change takes effect constitutes acceptance of the updated Terms. If You do not agree with any change, your sole remedy is to discontinue use.
17.1 Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between the parties in respect of their subject matter. Where You have entered into a separate written agreement with us in relation to the Services, that agreement will prevail to the extent of any conflict.
17.2 Severability. If any provision is held invalid or unenforceable, the remainder continues in full force, and the invalid provision will be replaced by a valid provision closest to the original intent.
17.3 Waiver. No failure or delay in exercising a right operates as a waiver. A waiver is effective only in writing.
17.4 Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition or sale of substantially all assets.
17.5 Relationship. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between the parties.
18.1 In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Digital Personal Data Protection Act, 2023, any complaint or grievance in relation to the Website, the Services or the processing of personal data may be addressed to:
Grievance Officer: Azeem Hussain FlexyPe Technologies Private Limited No. 07/3, 2nd Floor, R5/1, 185/2, 185/A, 9th Block, 18th Main Road, Jayanagar, Bangalore South, Bengaluru, Karnataka 560041, India Email: hello@flexype.io
18.2 Complaints are acknowledged within 48 hours and responded to substantively within 30 days.
FlexyPe Technologies Private Limited CIN: U63112KA2023PTC175945 No. 07/3, 2nd Floor, R5/1, 185/2, 185/A, 9th Block, 18th Main Road, Jayanagar, Bangalore South, Bengaluru, Karnataka 560041, India
Email: hello@flexype.io Website: https://flexype.io